At Trendspicks, we prioritize customer satisfaction above all else. To ensure a smooth and convenient shopping experience, we have implemented a detailed Returns & Refunds Policy that outlines clear procedures for handling return and refund requests effectively.    
 

Return Eligibility & Guidelines    
 

Customers may request a return within 48 hours of receiving their order. To qualify for a return, the following conditions must be met:    
 

• The item must be in its original, unused, and undamaged condition, with the original packaging intact.  
• All tags, invoices, and accompanying materials must remain unaltered and included with the return.  
• To facilitate a hassle-free return process, we advise customers to retain the original packaging until they are completely satisfied with their purchase.  

Process for Initiating a Return    
 

Customers can submit a return request using one of the following methods:    
 

• Email Request: Contact us at pivotalloxsolutionspvtltd@gmail.com within 48 hours of receiving your order, specifying your return request. Our support team will guide you through the necessary steps.  
• Online Submission: Log in to your account on our website, access the returns section, and follow the provided instructions to submit a return request.  

Once we receive your request, our team will evaluate the details and provide further guidance to ensure a smooth return experience.    
 

Refund Policy & Processing Time    
 

After receiving the returned product, our team will conduct a detailed inspection to ensure it meets the return eligibility criteria. If the return is approved, the refund will be processed within 5 to 7 business days and credited to the original payment method used at checkout.    
 

Refunds are only applicable to items that meet our return conditions. Products that show signs of use, damage, or tampering will not qualify for a refund.    
 

Non-Returnable & Non-Refundable Items    
 

Certain items cannot be returned or refunded due to hygiene, safety, or product integrity concerns. These include:    
 

• Innerwear & Lingerie: Returns are not permitted due to hygiene regulations.  
• Swimwear & Activewear: These items are non-returnable as they come in direct contact with the skin.  
• Customized & Personalized Items: Products that are tailor-made or personalized cannot be returned or refunded.  
• Clearance & Sale Items: Items purchased during sales or at discounted rates are final and not eligible for return.  

Customer Support Assistance    
 

For any questions or additional support regarding our Returns & Refunds Policy, please contact our customer service team at pivotalloxsolutionspvtltd@gmail.com. We are committed to providing timely assistance and ensuring a positive shopping experience.